Join our award-winning team as a 1st Line Support Analyst
Are you passionate about connectivity, technology or IoT?
If the answer is yes, then read on!
About the role
1st Line Support Analyst
Overview
Join UK Connect as a 1st Line Support Analyst, bringing at least 1 year of experience in a similar role. As a vital part of the Service Desk team, comprised of IT Specialists, you'll provide customer-facing support, play a key role in incident resolution, and contribute to enhancing the overall customer experience.
This role would suit...
A highly motivated, proactive individual with excellent communication skills and a passion for solving IT-related incidents. Ideal for someone with previous experience in an IT support environment, the role demands adaptability in a fast-moving market. Showcase your desire for outstanding customer service and contribute to evolving internal processes to meet the growing needs of our customers.
Hiring Manager
Hear more about the role from our Service Desk Manager, Ben Lowe.
"Join our Service Desk team at UK Connect and be the frontline hero in solving IT challenges. Your proactive approach and passion for outstanding customer service will make a real impact in our dynamic and evolving environment."
Ben Lowe,
Service Desk Manager at UK Connect
What we offer
Enjoy Incredible Perks
We set ourselves apart with fantastic perks, including:
✔️ Up to 43 days holiday a year
✔️ Dental and medical care
✔️ Free gym membership
✔️ 5 paid charity days per year
✔️ Enhanced paternity and maternity leave
✔️ Flexible working
And so much more…
Glassdoor Reviews
94%
Recommend to a friend
82%
CEO Approval
79%
Positive Business Outlook
Life at UK Connect
Where work meets innovation and fun!
At UK Connect, we wholeheartedly embrace the spirit of a positive workplace culture. We're incredibly proud to share that, for three consecutive years, we've earned the respected Great Place® to Work certification. This recognition is a reflection of our ongoing commitment to creating an environment where our employees truly thrive. In fact, a remarkable 79% of our team believes that UK Connect is a great place to work*, far surpassing the 54% average reported by employees in typical UK-based companies.
Hear from our HR Manager
"We foster a collaborative environment where we work together to achieve our goals. Our senior team values new ideas, and we offer unmatched benefits to our employees."
Aaron Nightingale,
HR Manager at UK Connect
© UK Connect
*Responses to the statement “Taking everything into account, I would say this is a great place to work.” Source: Great Place To Work® 2021 Global Employee Engagement Study.